Recent Posts

Preparing Children for a Flood Disaster

10/4/2021 (Permalink)

Disasters can be frightening and sometimes traumatic for children, but preparing kids before a flood event can help them better adapt to the situation when they know what to expect. 

The best thing you can do as a family is to make a plan if a flood were to occur. While discussing your emergency plan of action, it's essential to establish a family meeting place that's familiar and easy to find in case any individuals were to become separated from the group. 

Don't forget to think about your family's specific needs, such as dietary needs, medical needs, including prescriptions and necessary devices. In addition, your family's needs changing over time; do not forget to update your plan regularly.

A bag pack full of activities for your family is the best option being that it's easiest to grab in a hurry. Include items that will help to keep your kids occupied during a weather emergency. A few things to consider adding into your kit are:

  • First aid kit
  • Sleeping bag or warm blanket for everyone in your family
  • Change of clothes to last 3 days, including sturdy shoes; consider the weather where you live
  • Flashlights with extra batteries
  • Cell phone with charger, extra battery and solar charger
  • Whistle to signal for help
  • Local maps
  • Baby supplies
  • Books, games or puzzles
  • A favorite stuffed animal or blanket

October 3rd – 9th 2021 is Fire Safety Awareness Week

9/27/2021 (Permalink)

This year Fire Prevention week starts on Sunday, October 3rd and goes until Saturday, October 9th.

The reason behind Fire Prevention week is to educate and talk with your whole family about fire safety – include testing alarms, changing the batteries, or upgrading to 10-year sealed battery alarms, how to use a fire extinguisher and escape route planning.

First Alert complied the following statistics to help inform families of fire related incidents:

  • Less than 50% of homeowners have an escape plan
  • 60% of consumers do not test their smoke and CO alarms monthly
  • Only 47% of people report having CO alarms in their home
  • Just 43% of homeowners have an escape plan
  • Unattended cooking is the #1 cause of home fires

SERVPRO of San Marcos/New Braunfels understands the destruction caused by a fire is stressful. When it is your residential or commercial property suffers from any level of fire damage, it can be especially devastating. Your Hays County property can have damage from not only the fire but also smoke damage.  In conjunction with that your property may have substantial water damage from firefighting efforts.

Know that our trained professionals provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

If you find yourself in need of our emergency services, call us at (830) 625-0578.

Severe Wind & Tornado Preparedness for Businesses

9/20/2021 (Permalink)

According to most of the United States is at some risk for severe wind and tornadoes, not just in Tornado Alley, so it is important to understand the risk involved, develop preparedness and mitigation plans, and take action. Doing so will not only increase the safety of employees and customers, but it will help proprietors remain in business after disasters such as tornadoes strike. Maintaining business continuity is important for owners in Hays County, and when they can continue operations after a disaster, it will improve the community’s ability to recover as well.

A few recommended steps for businesses owners to implement:

  • Develop a Sheltering Plan for Employees
  • Conduct an Employee Training Session
  • Build an Emergency Supply Kit

When playing out the scenarios with your employees, keep in mind there may be customers in your business that will need guidance on what they should be doing during a weather emergency related event. Include guidelines on how they should lead those individuals into a safe, designated section of your establishment.

One more thing a business owner should keep in mind is contacting a trusted leader in the restoration and remediation company like SERVPRO of San Marcos/New Braunfels to manage their property’s needs. Our team specializes in storm damage cleanup and pride themselves on being available 24 hours, 7 days a week, including all holidays.

Have questions? Call us today at (830) 625-0578.

Dripping Springs 2021 Empty Bowls Project

9/19/2021 (Permalink)

The Empty Bowls Project in Dripping Springs is a family-fun event where the community comes together to share a wonderful meal, live music, fellowship, and most importantly, support our neighbors in need. More than 30 restaurants from Dripping Springs and Austin prepare and donate dozens of soups that are each distinct and delicious.

For the past 23 years, the Empty Bowls Project has brought together chefs, potters, and musicians to host an event brimming with great food, fellowship and fun and in support of Helping Hands' mission. SERVPRO of San Marcos/New Braunfels is proud to be one of this year’s sponsors.

Helping Hands is a 100% volunteer, equal opportunity organization focused on one goal: to provide the community of Dripping Springs, Texas with a framework of compassionate care. In addition to supporting Helping Hands, guests select the perfect bowl to take home. Over 1000 beautiful and unique hand-thrown bowls are created by amazing artisans.

Due to the current pandemic situation happening around our area, this year's Empty Bowls Project will be a "Grab & Go" event. While we will not be seated together in an enclosed room, patrons will still be able to select their very special handmade bowls and delicious soups in To-Go containers in an open-air room. The fabulous musicians will be playing while patrons enjoy choosing bowls and soups.

For additional information, check their website:

4th Annual Hays County Emergency Preparedness Fair

9/7/2021 (Permalink)

Colorful flyer with a vehicle submerged in water printed information on the Hays County Emergency Preparedness Fair The Hays County Emergency Preparedness Fair is celebrating National Awareness Month by having its 4th Annual Emergency Preparedness Fair in Kyle, TX.

We are one week into National Preparedness Month and SERVPRO of San Marcos/New Braunfels is participating in this year’s 4th Annual Hays County Emergency Preparedness Fair. Our team is glad to be a part of an event that educates people in our community on how to prepare for unexpected emergencies. 

The Hays County Emergency Preparedness Fair is an event that aims to help area residents be ready for just about any emergency. The fair, hosted by the Hays County Office of Emergency Services (OES), brings together vendors, first responders, and other emergency preparedness experts for a day of classes, how-tos, and demonstrations along with food, live music, a silent auction and raffle, plus much more. This year we pay homage to those who were lost on 9/11/2001 with a 9/11 Remembrance. The festivities start at 10 A.M. and goes until 4 P.M.

The classes that will be available for free on Saturday the 11th is Stop the Bleed (tourniquets), Citizen Response Active Shooter Education, CPR take 10, FireWise, and Standard Response Protocol (SRP). The location for all of these activities is taking place at the Hays CISD Performing Arts Center in Kyle, Texas.

All proceeds from the silent auction goes to the Hays County Fire Chief’s Association and BR3T.

For more information, go to

How Prepared Is Your Business for the Next Catastrophic Storm?

9/6/2021 (Permalink)

Texas residents are used to the types of storm conditions our state faces throughout the changing seasons, but this year's deep freeze has proven to be a rather frustrating situation for business owners. Mainly because there seemed to be no reason to expect a significant snowstorm would rip through counties across the Lone Star State, leaving properties with a substantial amount of damages that made it impossible for employees or consumers to visit their local establishments.

Did you know it is estimated that 50% of businesses that close due to a disaster never reopen? 

SERVPRO knows these situations are common and came up with a solution to lessen the burden on business owners if a storm affected their day-to-day operations.

We offer an Emergency Ready Plan (ERP) that can minimize business interruption by knowing what to do and what to expect in advance, which can help reduce how water and fire damage can affect your business. 

Why set up an ERP for your business? 

  • A no cost assessment of your facility.

This means there is no need to allocate funds, giving you a great value at no cost.

  • A concise Profile Document that contains only the critical information needed in the event of an emergency.

It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

  • A guide to help you get back into your building following a disaster.

This can help minimize the amount of time your business is inactive by having an immediate plan of action.

  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.

 You have a provider that is recognized as an industry leader and close by. 

  • Identification of the line of command for authorizing work to begin.

This saves time so we can begin the work of mitigating the damage, which can save you time and money.

  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency, you are "Ready for whatever happens."

Take steps to reduce damages to your commercial property by allowing one of our SERVPRO of San Marcos/New Braunfels Representatives to help set up an Emergency Ready Plan. Call us today at (830) 625-0567 for one of our friendly team members to visit your property and get your business a better chance of reopening its doors and back to serving your loyal customers.

Helpful Tips on Preventing Water Damage in Your Attic

8/24/2021 (Permalink)

If you are a homeowner, chances are you've spent a little time in your attic. 

Maybe it was to store a few items, but if you haven't checked around that part of your house in a while, perhaps it is a good idea to do so.

Water damage in your basement can happen due to a variety of weather elements or improper use of building materials when the house was originally constructed. 

A few helpful tips that could help save you from experiencing unexpected damages to your home are the following:

  • Keep Your Roof in Good Condition - Maintaining your home's roof and keeping it in good condition can prevent your roof from leaking.
  • Repair Roof Damages As Soon As Possible - Roofing contractors can identify whether your roof needs repairs and can fix such problems. 
  • Ventilate and Insulate Your Attic – If you don't have proper ventilation in your attic, any moisture that's trapped will increase, making it more likely for water damage to occur. This is especially important to do for the winter because warm air rises. Warm air will enter the attic and then condense because of the cold surfaces present there. Without proper ventilation, the condensation is trapped in the attic with nowhere to go and will cause damage.
  • Perform Regular Maintenance on Attic Appliances - If you have any appliances or an HVAC system in your attic, it's essential that you conduct regular maintenance on these products — mainly if any of these products produce moisture. Damaged HVAC systems can leak water, but you can fix the HVAC system before it becomes a legitimate issue with regular maintenance.

Even with taking all the proper precautionary measures, you can still find yourself with water damage in your attic. SERVPRO of San Marcos/New Braunfels is always Here To Help®.

Our trained technicians are available 24 hours a day, 7 days a week, including all holidays.

Have Questions? Call us today at (830) 625-0578.

When Was Your Last Homeowners Insurance Checkup?

8/22/2021 (Permalink)

Residents of Comal County are quite familiar with how quickly the area can flood. Therefore, it is easy to assume you have found the appropriate type of coverage. However, it wasn't until when a storm catastrophe like Uri swept across the entire State of Texas this past February, people learned their coverage was insufficient.

Between the strong winds, lightning, and torrential downpours of rain, your home can undergo various levels of damages. 

What are some questions you should consider asking your agent during a checkup?

  • Does my homeowner's insurance cover water damage from rain?
  • Does my homeowner's insurance cover fallen trees?
  • Does my homeowner's insurance cover roof leaks?
  • Does my homeowner's insurance cover flooding?
  • Does my homeowner's insurance cover tree removal?
  • Does my homeowner's insurance cover foundation repair?
  • Does my homeowner's insurance cover mold removal?

Your insurance agent can lead you in the right direction for how you can obtain the appropriate coverage for your residence. Not only will a checkup with your agent give you more peace of mind, but it also gives you a chance to learn about any discount opportunities that could save your household money.

Tips on Preventing Mold in the Workplace

8/22/2021 (Permalink)

Mold can present serious issues for any Kyle area business. It can cause health effects for employees, particularly those with asthma or allergies, leading to lost productivity or work hours.

Plenty of businesses in Hays County are likely to deal with water damage that could lead to mold. Whether you’ve experienced a natural disaster or just a simple roof leak, here are a few tips you can use to avoid or deal with mold.

Clean Up Leaks Right Away

Even if you’re not dealing with a significant weather event, mold can still present an issue wherever moisture is present. To prevent it from starting in the first place, you need to find any water origin around your office or store and stop the problem at the source. Then, call a plumber to deal with leaky pipes, have your roof fixed, or do whatever it takes to stop water from getting onto the surfaces around your building.

Install Proper Ventilation

In areas where there tends to be a lot of steam or moisture in the air, like in bathrooms or kitchens, you need to have proper ventilation set up to get that moisture out as quickly as possible. Install fans or vents overhead. And if you need a little extra temporary help, bring in some standing fans and have them blow humid air away from the area.

Avoid Bleach

If mold is present in your facility, it’s best to leave the actual cleaning to the professionals rather than relying on homemade or store-bought solutions.

Bleach has water in it, so even if it kills some of the spores, it still adds moisture and lets the mold keep growing.

As a business owner, it is essential to take any signs of mold seriously. Your first concern should always be the health of your team. The best possible thing you can do to avoid mold after significant water damage is to call in a professional commercial water damage and mold remediation company like SERVPRO of San Marcos/New Braunfels. 

Our team of trained technicians is Here To Help®. 

Call us today at (830) 625-0578.

SERVPRO of San Marcos/New Braunfels Wins Best of Hays 2020

7/26/2021 (Permalink)

Best of Hays Winner emblem with bright green background SERVPRO of San Marcos/New Braunfels wins Best of Hays 2020 for Carpet Cleaning and Damage Restoration (Emergency Cleanup)

Congratulations are in order for our team at SERVPRO of San Marcos/New Braunfels for earning the title of Best Carpet Cleaning and Best Damage Restoration (Emergency Cleanup) in the San Marcos Daily Record Best of Hays 2020.

Best of Hays is an annual recognition for businesses and people throughout the county based on a nomination process. The top 3 are chosen after the nomination method and go on to the voting round. Votes are requested for the top 3 candidates until a desired deadline that the San Marcos Daily Record provides. Once the tally is completed, the winners are contacted then announced in a special printed edition of the local paper. Plaques and banners announcing the win are also given to each recipient to proudly display for patrons to note an award was presented on behalf of voters from the community.

Although we have two cities listed on our franchise's name, the office and warehouse are in San Marcos, Texas. Additionally, we service over 40+ territories, allowing our company to join in the Best of Hays nomination and voting rounds.

It means a great deal to be considered one of the best in Carpet Cleaning and Damage Restoration (Emergency Cleanup) for Hays County. The employees at SERVPRO of San Marcos/New Braunfels would like to thank everyone for their continued support.