Recent Posts

Count on SERVPRO of San Marcos/New Braunfels for Your Water Restoration Needs

10/8/2020 (Permalink)

Did you know that our SERVPRO of San Marcos/New Braunfels team is available 24 hours a day, 7 days a week for water emergencies, large or small? 

We offer such accommodations because our company knows the importance of when you are dealing with water damage and how immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage. 

It is understandable when you call us, you are feeling worried or upset and possibly confused. We are Here To Help® and have the expertise to guide you through this crisis. 

What should you expect from our franchise?

When you contact us, a representative will ask several questions regarding your water emergency situation. Your answers will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed on site.

A few of the questions our SERVPRO Representative will inquire about:

  • Your name and contact information
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Your insurance information (if applicable)

Once we gathered your information, a representative will then take action by assessing your property and a crew can start to work on helping you get things back to "Like it never even happened." 

Have additional questions about our water restoration services? Give us a call at (830) 625-0578.

October is Fire Prevention Month

10/2/2020 (Permalink)

October is nationally known as Fire Prevention Month, but Prevention Week begins Sunday, October 4th and runs through Saturday, October 10th.

The theme of this year's Fire Prevention Week is 'Serve up fire safety in the kitchen.' Firefighters are highlighting the risk of home fires that happen while cooking.

It's vital to raise awareness about fire safety and home safety to help ensure your home and family are prepared in the case of an emergency. Think of this as a perfect opportunity to review the current plans your household has in place for any fire emergency that may unexpectedly arise.

Some facts shared by First Alert include:

  • 3 of every 5 home fire deaths resulted from fires in homes with no working smoke alarms.
  • Less than 50% of homeowners have an escape plan.
  • Carbon monoxide (CO) is the #1 cause of accidental death.
  • 60% of consumers do not test their smoke and CO alarms monthly.
  • Only 47% of people report having CO alarms in their homes.
  • Just 43% of homeowners have an escape plan.

These are some pretty alarming statics!

The best way to get started on the process of keeping your family safe is to do a thorough inspection and inventory of all of your fire extinguisher and smoke detectors. By checking your alarms, testing the alarms regularly, and adding reliable protection when replacing expired alarms urges the household to improve your home's safety. 

It is not uncommon for anyone living under your roof to easily forget where each of these essential items is found. Making a detailed layout and then printing multiple copies to leave in designated areas in your house is an excellent way for family members to refresh their memories of where each of these safety items resides. For the younger members of your family, consider using colorful graphics for them to relate to. A house scavenger hunt would be a fun way to educate and prepare your little ones not to be afraid in the event of a fire emergency. 

Don't forget your pets! Please include them in all of your fire emergency plans. Do this by having one or two members of your family designated to help your pets safely vacate your property.

Did you know SERVPRO of San Marcos / New Braunfels' staff are highly trained in property damage restoration? 

From the initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

We also are proud to serve our local communities:

  • San Marcos
  • Dripping Springs
  • New Braunfels
  • Kyle
  • Wimberley
  • Buda
  • Canyon Lake
  • Lockhart

Have our crew be the ones you turn to for all of your fire restoration needs. Give us a call at (830) 625-0578.

National Preparedness Month: Taking Care of Your Employees and Commercial Property

9/24/2020 (Permalink)

National Preparedness Month is a great time to encourage homeowners and communities to prepare for all types of disasters or emergencies. 

Business owners should use this month to look over their current emergency preparedness plan. Changes should reflect the proper protocols that would ensure their employee's safety and protect their company.

Looking at the prior year's damages from storms that hit our area hard makes you realize how quickly a natural disaster can leave a substantial economic burden.

Being an owner of any sized business comes with its share of challenges. Worrying that your customers won't have access to your services should not be one of those dilemmas. 

SERVPRO of San Marcos/New Braunfels is here to help alleviate some of that unnecessary strain. When an emergency arises in your establishment, we'll be there fast with the assistance you need.

We offer:

Our Sales & Marketing Representatives offer a great way to help our surrounding businesses prepare your commercial property if a disaster strikes. One of our highly trained team members will visit your place and assist you in setting up your emergency ready profile on your smartphone or other electronic devices.

Keep your business in a reputable standing by being prepared to get your establishment back onto its feet sooner than later. Give SERVPRO of San Marcos/New Braunfels a call today. We're here for you at (830) 625-0578. 

National Preparedness Month: How to Keep Your Pets Safe in the Event of an Unexpected Emergency

9/23/2020 (Permalink)

Image of a cell phone, clip board, teddy bear, flashlight, & battery all in green with National Preparedness Month in black Images of items that could be packed in an emergency disaster kit to demonstrate that it is National Preparedness Month.

With this month focusing on disaster planning, our crew at SERVPRO of San Marcos/New Braunfels wants your loved ones to remain safe during any weather or natural related crises. For some people, a loved one includes their pets.

Whether it be a flood or fire caused by violent storms, mapping out an emergency plan that is specially designed for your pets will help to make it easier for you or first responders to transfer your domesticated animals promptly safely.

Here are a few tips to help your family's pet have adequate arrangements during a disaster-stricken period:

  • Prepare ahead of time for a family member or friend to temporarily board your pets. Even ask if there's an area within their residence available for you to store the necessities your pet may require during their brief stay with them. 
  • If you're unable to leave your pet with a family member or friend, check which local hotels and motels along your evacuation route will accept pets in an emergency. Space may be limited. Call ahead for reservations if you know you may need to evacuate.
  • Include your pets in evacuation drills for them to become used to entering and traveling in their carriers calmly.

For any reason you are unable to get to your pets safely, there are effective ways to help first responders locate them. Just like you would use a rescue sticker for the children in your home, the same can be applied for pets. This sticker is available online or consider asking your veterinarian if they have them on hand. It is best to write the types and number of pets in your household along with your veterinarian's phone number. Remember, visibility is of high importance to rescue workers. 

Just by doing these extra steps, this increases the chances of a safe and speedy return of your pet to the family. 

Being unexpectedly forced to leave your house unattended due to moderate or severe storm damage can be frustrating. Know that the trained professionals at SERVPRO of San Marcos/New Braunfels are here to respond immediately. We are storm and water damage specialists who get started promptly to get your property dry and back to pre-storm condition. 

We are available to you 24 hours a day, 7 days a week. Give us a call at, (830) 625-0578.

September is National Preparedness Month

9/10/2020 (Permalink)

A Black and White Picture with a group of people in a circle joining their hands together in the center Hays County Emergency Services flyer showing a group of people in a circle putting their hands together in the center

September is recognized as National Preparedness Month to raise awareness throughout the community on the importance of planning ahead for different types of disasters and emergencies. One of the main objectives is to get families and businesses to participate by creating and testing an evacuation plan with the individuals under the same roof or even making kits containing essential supplies that will last for several days after a disaster unexpectedly hits your area.

As a trusted leader in the Restoration Industry, SERVPRO of San Marcos/New Braunfels responds daily to residential and commercial properties that experienced either natural or humanmade damages. Our website even offers emergency tips on what you can do until help arrives.

Another trusted source of valuable information during National Preparedness Month is Hays County Emergency Services.

Hays County has a month-long initiative called 30 Days 30 Ways to help raise awareness locally by doing daily social media posts on Facebook and Twitter with topics such as Creating Your Family Disaster Plan, Identify and be Familiar with Escape Routes, and Make a Plan to care for Your Pets.

In addition to sharing useful tips on their social media sites, the Hays County Emergency Service is hosting their 3rd Annual Preparedness Fair on Saturday, September 26th, that will take place virtually. Everyone is invited to join in this free online event via Zoom from 9 AM to 3 PM.

The Hays County Preparedness Fair is an opportunity for the Hays County Office of Emergency Services to reach out to our community about disaster preparedness for themselves, their family, and their community. We encourage our community to be trained, equipped, and empowered to help in an emergency before professional help arrives.

The virtual presentation schedule offers presentations given by either certified first responders, trainers, or the organization’s official representatives.

You can even watch videos on showcasing local First Responders, Law Enforcement, and Public Service Organizations. Even a few members of our SERVPRO of San Marcos/New Braunfels make an appearance on one of those videos to share some insightful suggestions that your family or business can utilize in the event of an unexpected emergency. 

A silent auction with donated items begins on September 18th and goes through the 26th. These donated items are viewable on this is the bidding website. Items will be viewable before the bidding goes live on this website once we are able to get photos of the items. All proceeds will go to Hays County Fire Chief Association and the Blanco River Regional Recovery Team. 

To register for the Hays County 3rd Annual Preparedness Fair, click on the link provided here:

They will also be updating their fair’s website daily, which can be viewed online at 

You can still donate items for the silent auction by emailing Kasin Riley, the Emergency Preparedness Specialist for this event:

4 Ways Hail Can Damage Your Commercial Roof

9/8/2020 (Permalink)

Common Issues On Your Roof After A Hail Storm

Whether your commercial building in Canyon City, TX, uses metal roofing, Ethylene Propylene Diene Monomer roofing, built-up roofing, or another type of popular roofing material, significant roof damage can happen in a hail storm. For this reason, it is very important for business owners to have their commercial roof inspected after being hit by hailstones and to look for the following common issues:

1. Dents and Bruising

Hail damage can manifest itself in several ways and may be either cosmetic or functional. It is very common for metal roofs to be dented when hit by hail. Dark spots on asphalt shingles indicate that roofing granules are missing.

2. Cracks and Punctures

Depending on the durability of the roofing materials used, it is possible for hail to puncture your roof and create cracks and holes on the surface. It is important to quickly patch any holes or replace damaged roofs as this leaves them vulnerable to even more problems occurring.

3. Water Damage

Since hail can cause serious roof damage and lead to punctures, you will need to look for any signs of storm damage to your roof and call a water damage restoration company if necessary. If possible, identify any leaks and fix the issue before extensive water damage or mold growth can occur.

4. Damaged Outdoor Items

Not only can hail damage affect the actual material of your roof, but it can also impact other outdoor items such as the air conditioner, roof vents, chimneys, or skylights. If you have any of these items mounted or installed on your roof, make sure to inspect them for dents or chips.
Many commercial roofs are not designed to stand up to the roof damage that hail can cause, especially if your business is located in an area that does not frequently experience hail. If a hail storm does hit your building, make sure to look for these four types of damage that can occur.

Preventing Mold in a Restaurant Kitchen

8/28/2020 (Permalink)

Mold growth in your San Marcos restaurant can be bad for business.

Fortunately, a little preventive maintenance can go a long way toward keeping your commercial kitchen clean and mold-free. 

Mold Requirements 
Although mold spores are almost everywhere, there are specific conditions that must be met before the spores can develop into an infestation. Mold needs the following three things in order to grow: 

  • Food
  • Water
  • Warmth 

Kitchens, especially commercial kitchens, have all of these properties. Ovens and other appliances keep the area warm. Dishwashing and cooking steam lead to high humidity, providing mold with a source of moisture. Food is always abundant, whether in storage or in the trash. Because of this, a mold infestation may seem inevitable, but this is not necessarily the case.

Mold Prevention 
Even in kitchens where mold has everything it needs to thrive, it is possible to prevent mold growth. First, ensure adequate ventilation so that moisture is properly removed from the area. Make sure the HVAC system is properly maintained, and invest in a quality kitchen hood to remove excess moisture. Throw away expired food and any food with signs of mold. Take out the trash regularly. Make sure the kitchen is routinely cleaned and that all standing water, whether from leaks or spills, is cleaned up as soon as possible. Address sources of water damage promptly. Although keeping the kitchen clean and dry will go a long way toward preventing mold damage, it may be impossible to keep the area completely mold free. Therefore, it is a good idea to routinely check for signs of mold. Examine food products and areas that are especially prone to excess moisture. If caught early, the fungus can be removed before major damage occurs.

Unfortunately, even the most conscientious restaurant owner can suffer mold growth. Fortunately, an experienced restoration company can help you remediate the damage quickly and safely.

5 Essential Fire Sprinkler Maintenance Tips

8/28/2020 (Permalink)

Fire sprinkler on ceiling Doing a regular fire sprinkler inspection can prevent costly water damage in the future.

Properly functioning fire sprinklers are essential for protecting your building in New Braunfels, against lethal fires.

As such, regular sprinkler maintenance can help ensure that the sprinklers in your building can do their job and protect your property. 

5 essential tips for keeping your sprinklers functioning as they should

1. Keep sprinkler heads clean
Odds are, your sprinklers don't really see a lot of action. Because of this, a coating of dirt, dust or some other type of grime can form over the sprinkler head that can impede water flow. Building owners should take the time to regularly clean their sprinkler heads, especially if the sprinklers are located in an area where a lot of grease tends to accumulate.

2. Keep non-electric control valves open
A closed sprinkler valve is not going to be distributing any water. Make sure to check the non-electric control valves on a weekly basis to ensure that they stay open.

3. Keep an eye on water pressure
Low water pressure means that your fire sprinklers aren't going to be able to evenly distribute water throughout the entire room. It's a good idea to request that fire professionals check this water pressure quarterly.

4. Keep high objects away from sprinklers
Objects near the sprinkler valves can block water flow, essentially preventing the spray from reaching the entire room. Keep the pathways clear and let the sprinkler system do its job.

5. Keep performing regular sprinkler inspections
Regular inspections are vital for sprinkler maintenance. Building owners should have fire service professionals perform full inspections at least once every year. It's better to be safe than sorry.

Fire sprinkler maintenance is a very important task for building owners. While you have to hope you never need to use the sprinklers, you definitely want to make sure they work properly, just in case. Building owners should stay on top of the tasks listed above, but only a fire service professional is able to perform a full inspection.

What To Know About Storm Damage and Taxes

8/28/2020 (Permalink)

Storm clouds lighting and SERVPRO SERVPRO is here to help you with Storm Damage!

Did you know that in some circumstances storm damage to your Dripping Springs, business may be deductible on your taxes?

If you meet the requirements filing a claim with your insurance may not only help you hire a local damage restoration service to help with repairs, but also may qualify you for a tax break. Here’s what you may need to know

1. What Qualifies
Filing a claim for a tax deduction on damages caused to your business by a storm may qualify you if the damages comes from a force of nature. These forces include earthquakes, tornadoes, hurricanes, and blizzards. The claim must be filed with the insurance company first before you can qualify.

2. What Does Not Qualify
A storm damage loss deduction will not include damages incurred by loss or deterioration which occurs over a length of time. In many cases your business may also not be eligible to get a deduction for any damaged which you have already be reimbursed for. It’s highly recommended that you talk to a professional prior to claiming a deduction to ensure the damages do not fall into one of these categories.

3. Conditions May Apply
Certain conditions may apply before storm caused damage to your business can be considered to be tax deductible. In most cases you must first have filed a claim with your insurance company. Other conditions may depend on which tax credit or break you are applying for. Some are only for non-reimbursable damages, while others are for damages sustained during specific storms. It’s best to talk to a professional about which deductions your business is eligible for.

If you need help claiming a credit for storm damage on your taxes a professional can help you know what qualifies, and how to correctly fill out that information. Remember, to use this option you will have need to have filed a claim with your insurance company first.

Mold Prevention and Cleanup

7/28/2020 (Permalink)

Black mold on carpet Mold growth in Dripping Springs, TX

Black mold and other varieties of fungi can cause serious problems for your Dripping Springs, TX, home. However, knowing a little about mold can help you protect your property.

Mold Prevention

Mold spores are invisible and can be found almost everywhere. However, three factors must coexist for the spores to thrive:

  • Food source
  • Water source
  • Warmth

Most indoor areas are warm enough to support mold growth, and the majority of homes have adequate sources of food for mold. Therefore, the easiest factor to control is the mold's water source. Keep the humidity in your home below 50%. You may need to run a dehumidifier in particularly damp areas such as bathrooms and basements. If you detect a moisture problem, address it immediately. Fix leaks and dry up spills as soon as possible. Additionally, check your home regularly for signs of mold. Such indications include visible mold, a musty odor, and discolored or deformed paint or wallpaper.

Mold Cleanup
If you are dealing with a toxic variety such as black mold or a large infestation, it is necessary to enlist professional help. For a small amount of mold growth on non-porous surfaces, you may be able to clean it using a commercial product, vinegar or a mixture of water and bleach. Wear protective gear, including gloves and a mask, and vent the space in which you are working. After the surface has been cleaned, be sure to fully dry the area. Most importantly, address the underlying moisture problem to avoid regrowth.
Don't use this method on porous materials since these items often have to be completely replaced. Always seek expert help and never attempt mold cleanup on building materials or home items on your own.
If you have extensive mold damage, whether black mold or another variety, a certified restoration company can help get your home back to normal quickly and safely. They have the skills, knowledge, and equipment to thoroughly remediate the problem.