Recent Why SERVPRO Posts

Nextdoor 2020 Neighborhood Favorite

12/21/2020 (Permalink)

A light green circular sticker with a gold trophy and the words "Neighborhood Favorite" in white lettering  SERVPRO of San Marcos/New Braunfels receives a window cling to display on their door for being a Neighborhood Favorite loved by locals from Nextdoor

Recently SERVPRO of San Marcos/New Braunfels earned the title for being a Nextdoor 2020 Neighborhood Favorite.

Nextdoor is a hyperlocal social networking service for neighborhoods. The company was founded in 2008 and is based in San Francisco, California.

Nextdoor launched in the United States in October 2011 and is currently available in 11 countries. Nextdoor's purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on. Their mission is to be the neighborhood hub for trusted connections and exchange helpful information, goods, and services.

Although we have two cities listed on our franchise's name, the office and warehouse are in San Marcos, Texas. The residence in San Marcos gave us such outstanding reviews and, in return, awarded our franchise with this year's Neighborhood Favorite title.

The employees at SERVPRO of San Marcos/New Braunfels would like to thank our neighbors for their continued patronage and are ready to handle all their unexpected emergencies to make it like "It never even happened."

SERVPRO of San Marcos/New Braunfels Offers an Innovative Way to Serve our Customers

12/11/2020 (Permalink)

A group of employees learning how to use a new device inside of a house The Sales Team spends the day learning how to use a new device called Matterport Pro 2 that scans 3D images from inside of a house

We are always looking for ways to offer customers in our community the best service possible. The latest device addition to our franchise is the Matterport Pro 2.

What exactly is Matterport?

It's a cloud based, powerful 3D platform that lets us turn any space into an accurate and immersive digital twin. This device not only reduces our employee's time spent on-site, but it also lessens the number of site visits from adjusters. Using this technology, our trained technicians can directly upload the damage to your insurance company and yourself. This dramatically reduces any insurance disputes on what may or may not have been affected by the initial damage. We're also able to attach virtual tags to show moisture in certain areas of your home or business.

If you've suffered any water or fire damages in your residence or commercial property, call SERVPRO of San Marcos/New Braunfels at (830) 625-0578.

We're locally owned for the past 37 years and faster to any size emergency.

National Preparedness Month: How to Keep Your Pets Safe in the Event of an Unexpected Emergency

9/23/2020 (Permalink)

Image of a cell phone, clip board, teddy bear, flashlight, & battery all in green with National Preparedness Month in black Images of items that could be packed in an emergency disaster kit to demonstrate that it is National Preparedness Month.

With this month focusing on disaster planning, our crew at SERVPRO of San Marcos/New Braunfels wants your loved ones to remain safe during any weather or natural related crises. For some people, a loved one includes their pets.

Whether it be a flood or fire caused by violent storms, mapping out an emergency plan that is specially designed for your pets will help to make it easier for you or first responders to transfer your domesticated animals promptly safely.

Here are a few tips to help your family's pet have adequate arrangements during a disaster-stricken period:

  • Prepare ahead of time for a family member or friend to temporarily board your pets. Even ask if there's an area within their residence available for you to store the necessities your pet may require during their brief stay with them. 
  • If you're unable to leave your pet with a family member or friend, check which local hotels and motels along your evacuation route will accept pets in an emergency. Space may be limited. Call ahead for reservations if you know you may need to evacuate.
  • Include your pets in evacuation drills for them to become used to entering and traveling in their carriers calmly.

For any reason you are unable to get to your pets safely, there are effective ways to help first responders locate them. Just like you would use a rescue sticker for the children in your home, the same can be applied for pets. This sticker is available online or consider asking your veterinarian if they have them on hand. It is best to write the types and number of pets in your household along with your veterinarian's phone number. Remember, visibility is of high importance to rescue workers. 

Just by doing these extra steps, this increases the chances of a safe and speedy return of your pet to the family. 

Being unexpectedly forced to leave your house unattended due to moderate or severe storm damage can be frustrating. Know that the trained professionals at SERVPRO of San Marcos/New Braunfels are here to respond immediately. We are storm and water damage specialists who get started promptly to get your property dry and back to pre-storm condition. 

We are available to you 24 hours a day, 7 days a week. Give us a call at, (830) 625-0578.

Mold Prevention and Cleanup

7/28/2020 (Permalink)

Black mold on carpet Mold growth in Dripping Springs, TX

Black mold and other varieties of fungi can cause serious problems for your Dripping Springs, TX, home. However, knowing a little about mold can help you protect your property.

Mold Prevention

Mold spores are invisible and can be found almost everywhere. However, three factors must coexist for the spores to thrive:

  • Food source
  • Water source
  • Warmth

Most indoor areas are warm enough to support mold growth, and the majority of homes have adequate sources of food for mold. Therefore, the easiest factor to control is the mold's water source. Keep the humidity in your home below 50%. You may need to run a dehumidifier in particularly damp areas such as bathrooms and basements. If you detect a moisture problem, address it immediately. Fix leaks and dry up spills as soon as possible. Additionally, check your home regularly for signs of mold. Such indications include visible mold, a musty odor, and discolored or deformed paint or wallpaper.

Mold Cleanup
If you are dealing with a toxic variety such as black mold or a large infestation, it is necessary to enlist professional help. For a small amount of mold growth on non-porous surfaces, you may be able to clean it using a commercial product, vinegar or a mixture of water and bleach. Wear protective gear, including gloves and a mask, and vent the space in which you are working. After the surface has been cleaned, be sure to fully dry the area. Most importantly, address the underlying moisture problem to avoid regrowth.
Don't use this method on porous materials since these items often have to be completely replaced. Always seek expert help and never attempt mold cleanup on building materials or home items on your own.
If you have extensive mold damage, whether black mold or another variety, a certified restoration company can help get your home back to normal quickly and safely. They have the skills, knowledge, and equipment to thoroughly remediate the problem.

How Allowing a Team to Pretest Property Reduces the Claims Expense

6/11/2020 (Permalink)

Servpro technicians downloading equipment from vans SERVPRO offers 24-hour aid

How Allowing a Team to Pretest Property Reduces the Claims Expense

Where do you begin when so much is lost? How can you recover from a disaster that ruins the place you've built up from the ground? When fire, water or mold harm your company in Kyle, TX, business owners desire direction and swift, competent assistance; therefore, it's important to turn to those that understand the complexity of the situation. Remediation teams like SERVPRO can investigate your property through pretesting measures, crafting a plan that can begin prompt, effectual cleaning and restoration.

1. They Review the Damages Quickly
Effective and prompt response to an insurance claim is vital as it can reduce those costs as well as the type of repairs. Water restoration companies such as SERVPRO offer 24-hour aid. The team arrives on the premises, surveys the destruction, and begins to determine the type and level of repair. This immediate response means the experts can begin drying walls and carpets, fix the origin of the problem, and block off the area. Their swift actions often deter the growth of mold, dry rot, and structural contamination.

2. They Emphasize Salvaging Valuables When Possible
Often, people may begin tossing objects to the curb, thinking that everything waterlogged must go. Pretesting, though, allows for an understanding of the type of water that infiltrated the building. With this knowledge, the technicians can discuss content cleaning services, saving these belongings, and avoiding replacement costs. In addition, high tech equipment such as vacuum freeze-drying and gamma irradiation has the ability to sanitize and preserve documents, photographs, and x-rays objects frequently perceived as lost causes.

3. They Focus on Minimizing Lasting Issues
Get it right the first time. An insurance agent wants to avoid residual aftereffects that could escalate the recovery bill. By completing an initial assessment, the specialists specify what has been harmed and what should be mended to avoid it in the future.
It's tempting to jump into reconstruction, yet, in doing so, people can miss significant elements or misunderstand possible recovery efforts. Pretesting, then, becomes a valuable guide in how to work efficiently and responsibly.

Here’s What To Do About Black Mold in Your Air Vents

5/27/2020 (Permalink)

Black spots of mold around air duct Black mold growth in air ducts

Here’s What To Do About Black Mold in Your Air Vents

There’s always a temptation in Kyle, TX, to put in the biggest air conditioner you can afford to ward off the summer heat and keep employees and customers eager to come in. However, when it comes to keeping your business interior pleasant in the summer, bigger isn’t always better. There are excellent reasons you should carefully calculate the correct system size for your needs, including

  • Maintaining electricity efficiency
  • Creating the ideal indoor humidity
  • Preventing negative pressure
  • Avoiding black mold growth

Air Conditioners Aren’t Just About Cooling the Air
There’s nothing like coming into a cool building on a blistering hot day. However, air conditioners do more than reduce temperature; they also remove excess humidity. To do this, they’re designed to activate ideally two to three times per hour.
If they turn on more than that, they aren’t using energy efficiently and will put unnecessary strain on the compressor and other unit components. Even worse, if they are too powerful and turn on less frequently, they won’t pull enough humidity out of the air, leaving it feeling clammy and encouraging black mold growth in the air ducts.
Also, if the system isn’t designed correctly, it can cause an undesirable negative pressure, which draws in outside air from every tiny opening in the building envelope. This further increases energy consumption as well as brings in unwanted humidity.

Mold Loves to Hide
Once black mold is established in an air duct, it’s going to spread spores throughout your business. Unfortunately, there isn’t a way for DIY enthusiasts to thoroughly clean up the mess since mold colonies are likely to grow in hidden areas. If you notice a mildew smell that is especially evident when the air conditioner is running, you need to call a professional mold damage inspector. They use special equipment, including hygrometers and infrared cameras, to locate mold growing behind walls and other hidden areas. Once all the mold is found, they can initiate a full-building cleaning project to eliminate the problem and leave clean ducts to prevent future growth. In some cases, insurance may pay for the mold remediation as well.

Why You Should Work With a Mold Certified Remediation Team?

3/26/2020 (Permalink)

Carpet with mold Carpet affected by mold

Three Reasons To Work With The Experts

Why should you hire certified mold technicians? Homeowners in Dripping Springs, TX, may desire to take care of the problem on their own or by hiring someone who can do the work for less. However, without the right knowledge, equipment or procedures, the growth could continue only making the situation worse down the road. Hiring professionals means residents can feel reassured that the property is handled well, eliminating the hazards and becoming safe again for habitation. Here are three reasons to work with the experts.

1. Insurance Likes It Better

Most likely, you plan to file a claim, seeking assistance from insurance to cover the overall costs of restoration. When this occurs, all parties need to work together, protecting assets and funds. For this reason, your insurer will want to know that money is being used wisely, eliminating concern for future filings. That's why they prefer a mold remediation company that has mold certification.

2. Clients Get Knowledgeable Advice

It's reassuring to know that businesses have experience and standards, not just tackling how they want. Certified mold specialists follow the American National Standard expectations, gaining Institute of Inspection Cleaning and Restoration Certification. These employees have taken classes, passed a test and understand step-by-step how to secure your place.

3. Service Is Trustworthy and Valid

Contact specialists with certified mold remediation. They understand how to evaluate the whole space, searching appropriately for the concern. After performing tests, they can then determine which high-tech equipment is needed, what sanitizing methods are best and how much may need replacement. From beginning to end, they realize the importance of the situation, and they have multiple resources and vast information to guide them.
While tempting to go with someplace that can save you a buck, it could cost you in the end, giving you more grief when spores reappear. Instead, choose a certified mold establishment. Your claim will be easier to file, and you can feel comfortable that the right people are caring for you and your space.

3 Reasons To Make SERVPRO a Preferred Vendor

1/23/2020 (Permalink)

A person speaking in front of other people (training concept) All SERVPRO technicians must be trained to meet IICRC standards

Three Main Reasons SERVPRO is a Preferred Vendor

As an insurance agent, you want your clients in Wimberley, TX, to work with quality restoration professionals any time their commercial property is damaged. An efficient cleanup process means less chance of secondary damage from prolonged exposure to excess water and thus fewer expenses in the long run. There are three main reasons SERVPRO is a preferred vendor of many insurance providers.

Electronic Records

Each call to the company starts a claim file. The Claims Information Center tracks the mitigation process every step of the way. When you access your client’s file through the CIC, you can discover the response time between the first call and the technicians’ arrival. You can view the original assessment of the damage and the estimated cost of repairs. The CIC makes keeping up with the progress of the restoration simple and easy to follow.

Certification Requirements

All SERVPRO technicians must be trained to meet IICRC standards. They undergo extensive training with approved instructors to learn how to recognize and remedy water, fire, smoke and storm damage. An insurance agent can count on these certified mitigation specialists to complete each cleanup in a thorough manner. They bring their experience and expertise to every job.

Corporate Referrals

In addition to having expert knowledge and experience, franchises must meet 21 different guidelines before the corporate offices will allow them to be part of the vendor program. For example, each franchise must carry adequate insurance on the services it provides. Every employee must also pass a background check. When business owners carry the company name, they are expected all the company’s standards of excellence.
Part of your work as an insurance agent means connecting clients with remediation experts who can take care of the damage in their buildings completely and efficiently. When your clients call SERVPRO’s corporate call center, you can rest assured that the franchises to which they are referred are up to the task.

3 Ways Post-Fire Security Fencing Benefits Your Business

12/26/2019 (Permalink)

A woman watching a burned building Fire damage in a building in Dripping Springs, TX

3 Ways Post-Fire Security Fencing Benefits Your Business

The restoration process is important after your commercial property in Dripping Springs, TX, suffers from a fire. You will need to enact mitigation measures and contact emergency restoration services to bring the building to its former glory. One of these practices involves installing a security fence. While this action may seem unrelated to fire damage, it can provide numerous benefits in the recovery process.

Stops Further Destruction

Fire can severely weaken the structure of the business location, as well as any potential defenses against intruders and other destructive elements. As a result, the building is vulnerable to crimes that can create further damage.

  • Trespassing
  • Looting and theft
  • Vandalism
  • Other environmental hazards

These potential dangers can significantly delay the restoration and cost your business more money. Additionally, damage occurring after the fire is not covered by most insurance plans. It is important to stop further damage to the building.

Prevents Liability Issues

An additional risk inherent to trespassing involves potential liability issues. Without a security fence to prevent unauthorized entry to the territory, people can enter the hazardous building and injure themselves. As the property owner, you are liable for any harm that comes to the interlopers, despite their crimes. Avoid a legal battle that can harm your businesses financially and have a fence installed that will deter most to all intruders.

Provides Mitigation Proof

When dealing with a natural disaster, you would need to contain and prevent damage with mitigation practices such as boarding windows or entrances and covering vulnerable places with tarp. Fencing around the area is considered a mitigation tactic by most commercial insurance providers. Not only does fencing prevent additional destruction of the building, but it also increases the chances of being covered by insurance companies.
A security fence can be an important investment that prevents the further deterioration of your fire-damaged business. A commercial restoration professional can help you install the best fencing for your property.

Common Causes of a Leaking Swamp Cooler

12/13/2019 (Permalink)

Rusty air conditioner leaking Leaking swamp cooler in Kyle, TX

Common Causes of a Leaking Swamp Cooler

Your swamp cooler is essential to keeping your home cool during the hot summer months. While it is generally an effective and energy-efficient appliance, your cooler may begin to leak at some point and fail to function properly as a result. If you don’t take action right away, a swamp cooler that has started to leak may lead to mold growth in your Kyle, TX, home. Be sure to look out for these common causes of a leaking swamp cooler so you can address them appropriately.

Leaky Pads

The pads inside your swamp cooler absorb water and allow it to evaporate, which facilitates the process of cooling your home. If your swamp cooler has sprung a leak, it is often a direct result of leaky pads. This can occur because of the following issues:

  • Pads are the incorrect size
  • Pads weren’t inserted properly into the swamp cooler
  • Pads are no longer able to soak water effectively

Be sure to carefully inspect your swamp cooler pads to identify the source of the leak. Once you’ve determined what the issue is, have your pads repaired or replaced immediately.

Faulty Float Valve

Swamp coolers also contain a float valve that is meant to regulate the water levels in the reservoir. However, the reservoir can end up overflowing if the float valve is broken or placed incorrectly. When searching for the cause of your leaking swamp cooler, check to make sure that your float valve is properly placed and in good condition.

Damaged Water Lines

In some cases, the cause of the leak isn’t related to the swamp cooler itself. Copper water lines that have a loose valve or are otherwise damaged can begin to leak and cause your entire unit to fail. Make sure to examine the lines that transport water to your swamp cooler to confirm that they’re working properly.
Regularly maintaining your swamp cooler and scheduling routine inspections can prevent problems from occurring. If you notice signs of mold resulting from a leaking swamp cooler, request a mold damage assessment to remediate the issue.

3 Important Things You Should Know About Mold

9/25/2019 (Permalink)

Mold spores. In the middle of the picture it says: Thrive on moisture. Black mold thrives on moisture

3 Important Things You Should Know About Mold

Black mold is a common problem that can affect many homeowners in New Braunfels, TX. However, there are a few things about this fungus that you may not know. Understanding more about mold and how it grows can allow you to handle the issue correctly if it shows up in your house, so keep the following information in mind.

1. Mold Loves Moisture

One of the most important things to remember about black mold is that it thrives on moisture. In the right environment, mold can spread very quickly and you may end up with a severe growth in just a few days. For this reason, it is important to keep humidity levels in your home low if you have a mold problem. Opening windows and using a dehumidifier are a couple of ways you can do this. You should also have leaks or water damage cleaned and repaired as quickly as possible.

2. Mold Won’t Go Away On Its Own

If you see an excessive growth of mold on your walls or your shower tiles, it can be tempting to just leave it alone and hope that it goes away eventually. However, this is highly unlikely to be the case, even if you allow the area to dry. When you are not proactive about removing mold, you are only allowing it to spread further. Mold cleanup should be done to prevent this.

3. You Cannot Remove It Completely

One reason that mold is such a common problem is that spores are present nearly everywhere. Because of this, even if a mold remediation company removes the visible growth, it is likely to return if you continue to have a moisture problem in your house. To keep the fungus at bay, you should make sure to clean your home regularly and keep surfaces dry.
While there are probably some spores floating around your home, they will usually not cause you any trouble as long as they do not have the right conditions to spread. Remember to keep humidity low and call a professional to perform cleanup if you notice any visible black mold growth.

Mold Cleaning Standards: What You Need To Know

7/29/2019 (Permalink)

Corner of room with white walls wood flooring and black mold growing all over both walls Black mold damage in Sattler, TX

Mold Standards

If you discover mold in your commercial building, you may try the old "wipe it with bleach and forget about it" trick. If you do this, not only are you putting your building at risk of developing costly and extensive damage but also, you're putting yourself at risk for a lawsuit. There are mold standards to which mold remediation specialists in Sattler, TX, must adhere, which is why it is always a good idea to call in such a specialist upon the discovery of black mold.

The ANSI/IICRC S520 Mold Clean Standards
The American National Standards Institute and the Institute of Inspection Cleaning and Restoration Certification partnered to develop a procedural standard for mold remediation. The standards were based on the following:

  • Research and practical experience
  • Reliable remediation and restoration standards
  • Proven academic principles

The mold standards were developed for a number of professionals, including but not limited to remediation contractors, industrial hygienists, public health professionals and restoration service companies.

The Basics of Mold Cleaning

Mold cleaning involves several steps, beginning with the assessment. Before a remediation specialist can implement remedial actions, he or she must know the extent of the damage. The greater the extent of damage, the greater the need for more sophisticated controls during the remediation process. A thorough assessment typically begins with a visual assessment and evolves into sampling.
Once the mold cleanup specialist understands the extent of the damage, only then will he or she devise a remedial strategy. Strategies vary from situation to situation but often entail installing contaminants, equipping specialists with proper protective equipment and tools, sealing off the contaminated area, removing personal belongings from the building and, finally, removal and cleaning of the mold.
It is essential to the integrity of your building and to occupant's wellbeing that you hire a mold remediation team upon the discovery of black mold. An educated team is well-versed in mold standards can help you quickly and effectively resolve the infestation without further issue.

Commercial Disaster Services

7/17/2019 (Permalink)

SERVPRO Commercial Cleanup is 24 hours, 7 days a week.

SERVPRO of San Marcos/New Braunfels provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Hays and surrounding counties. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – (830)625-0578

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

3 Reasons Mold Keeps Growing in Your Home

6/6/2019 (Permalink)

hand pointing out the black mold growing on a white wall If you find mold or mildew growing in your home it could be for one reason

Reasons Why Mold Keeps Growing in Your Home

Mold grows when the humidity in your home is higher than 60%. Thanks to moisture in the air, all homes will have a little mold in the air. The situation becomes more serious if you have a common household mold or black mold growing extensively in your home. If you find mold or mildew consistently growing in your home in Kyle, TX, it could be for one of these reasons.

1. Excessive Moisture

Mold thrives in moist areas. Leaking pipes and flooding can cause continuous mold growth. If you find that the mold keeps coming back even after it was removed, it could possibly be because the source of the problem was never taken care of.

Bathrooms are a popular place for mold to grow. Be sure to frequently wash your towels, shower curtain and bath mats to avoid excessive mold or mildew. Using a squeegee after each shower may seem like a pain but can end up saving you from going through the mold removal process down the road.

2. It Wasn’t Properly Removed

Mold that has not been properly removed will most likely become active and continue to grow. This is why it is extremely important to hire a certified environmental hygienist to handle the mold cleanup. They have the proper safety equipment and knowledge to take care of black mold.

3. All Homes Have Mold

The fact of the matter is that all homes have a small amount of mold. If you do an at home testing kit, it will be positive. This is not something to be alarmed about. You should call a mold remediation company when you can visibly see mold growth in your home. Be sure to check the humidity level in your home on a regular basis if you are worried about mold growth.

It is always best to take preventive measures when it comes to mold. If you do end up with excessive black mold growth in your home in Kyle, TX, make sure to call someone right away to take care of the problem.

How an Electronic Claims Service Can Help Insurance Agents

3/25/2019 (Permalink)

How an Electronic Claims Service Can Help Insurance Agents

As an insurance agent in Dripping Springs, TX, you probably love working with information that is up-to-date. That is why SERVPRO’s Claims Information Center helps put their cleaning and restoration service on the top of many preferred vendor lists. By using the CIC, you have access to all the information needed to process your client’s insurance claim. Here are four ways the system helps insurance agents like you.

1. Processing Time

If all the information is in one place when you need it, you can quickly and efficiently process your client’s claim. When you use the CIC, the information is all online for you to easily access; not only that but the spreadsheet can be updated quickly if any further problems are discovered. With the data available to all interested parties at the touch of a button, communication delays can become a thing of the past.

2. Individual Claim

Using the Claims Information Center, adjustors, agents, and the home office can have instant access to an insurance claim. Each franchise keeps the spreadsheet updated with pertinent information, estimates, and changes. The information is gathered on a national level and you, as your client’s representative, can access the information to simplify your part of the claim’s procedure.

3. Updated Information

SERVPRO provides experienced damage mitigation and restoration specialists to each disaster site. Their training and experience offer the best chance to find all the damage before they begin a job. If any additional damage is discovered, however, the CIC allows for easy data updates that are immediately available to you.

4. Workplace Comparison

Although not entirely necessary for claim processing, the CIC allows for agents to look at regional work estimates and repair costs to allow you to prevent your clients from being overcharged. Job cost discrepancies may be due to secondary damage or high area loss, but it is typically best to know.

SERVPRO helps insurance agents quickly process an insurance claim with the help of the CIC. That is why the company is often found on savvy agents’ preferred vendor lists.

Pretesting and Insurance Claims

2/19/2019 (Permalink)

Water restoration in New Braunfels, TX

Most insurance agents and claims adjusters know that pretesting is an important part of the claim process after residential damage has occurred in New Braunfels, TX. This testing reduces claims expenses, as any property that is deemed restorable is less expensive than that which must be completely replaced. Fortunately, SERVPRO can help with this stage and other parts of the claims process through its damage assessment and other related restoration services.

How Does SERVPRO Help?

This residential restoration company helps insurance agents and adjusters quickly yet carefully assess the restorability of property:

  • Technicians can provide quick and efficient assessment of residential damage from fire, water or mold that includes the crucial pretest step.
  • 24/7 response teams are available for most emergency situations.
  • Local and corporate resources are available for insurance providers and homeowners at each franchised SERVPRO location.
  • Each location has the ability to provide an itemized inventory list of losses in Excel format to any insurance company as needed.

SERVPRO is also a “Preferred Vendor” for most agencies, so insurance professionals know that they are working with some of the best technicians in the industry when they work with a SERVPRO team during pretesting and other stages of the insurance claim process. These professionals are here to assist homeowners, insurance agents and claims adjusters every step of the way by providing the most thorough and helpful damage services possible.

Here to Help

The claims process needs to be as quick and painless as possible for both insurance companies and their clients. Working with a local New Braunfels, TX, SERVPRO team can help an agent or claims professional keep everyone as happy as possible while saving money for everyone along the way. Pretesting is important, but it is not always easy to accomplish with some restoration teams. SERVPRO understands that this process is a necessity and will complete it carefully and thoroughly.

Why Use a Professional Fire Mitigation Company?

11/29/2018 (Permalink)

Fire clean up in Kyle,TX

A shocking phone call imparts a terrifying message: a blazing fire has struck your place of business. This traumatizing news plunges you into chaotic dread. Your livelihood is threatened as your day-to-day business operations come to a halt and you face some crucial decisions in the midst of paralyzing stress.

Fire damage and its aftermath can seem overwhelming, but it is imperative that you take immediate steps to initiate rapid fire mitigation and assure a return to normal. Without a doubt, the quickest, most effective path toward recovery is to find a professional fire restoration contractor. Your insurance adjuster will be equipped to advise you in choosing a reputable commercial building restoration service in Kyle,TX.

What Will My Fire Mitigation Professionals Do?

Calling upon hard-won experience and expertise, you can expect these specialists to do several things:

  • Establish emergency contact. Your contractor will likely be available to you immediately and throughout the restoration. Communication with your insurance adjuster will likely be seamless and simplified as well.

  • Assess the extent of the fire damage by examining the roof, walls, floors, ceilings and furnishings to determine how far the fire, smoke, soot and water pervaded your site.

  • Secure the property by boarding up walls or windows and laying roof tarps as needed to prevent further damage.

  • Clean, sanitize and restore all surfaces and any items deemed salvageable using state-of-the-art equipment and techniques.

  • Repair or, if necessary, totally rebuild your structure to bring your business location back to its safe, secure, pre-fire state or better.

When you engage fire restoration specialists, they will deal with the unique challenges presented by fire damage on your behalf and will do so quickly and efficiently using professional expertise and proven techniques. As they initiate your enterprise’s road to recovery, you will find that your stress levels have been ameliorated as well. Your decision to turn to professionals will have been well made.

Mold Removal Basics for Rental Properties

11/29/2018 (Permalink)

Mold damage on wall in Startzvile,TX

Whether you’re an owner or a tenant in Startzville, TX, mold is never a welcome guest in your rental property. These basic tips will help you prevent the growth of mold spores, understand landlord and tenant roles in maintaining mold-free premises and work with mold cleanup specialists to banish mold once and for all.

Address Moisture To Slow Mold Growth

Mold spores grow best in warm, damp and unventilated spaces. In commercial buildings, common mold hideouts may include the following:

  • Basements
  • Walls containing plumbing pipes
  • Behind refrigerators or dishwashers
  • Around air conditioning units

Once you have located any problem areas, check for signs of water damage — a perfect breeding ground for mold contamination. Around sinks and toilets, for example, look for discoloration. On walls, warping, bubbling or peeling paint may indicate damage. Consider using a dehumidifier to help prevent future mold growth in these areas, and immediately get an assessment from a mold remediation expert.

Know Your Responsibilities

While legal responsibilities for mold cleanup and prevention vary from state to state, many leases stipulate that tenants have the following responsibilities:

  • Maintaining a clean and properly ventilated rental unit
  • Shutting windows to keep out precipitation
  • Notifying the landlord of leaks

Landlords have a responsibility to provide tenants with safe and comfortable rental spaces. As such, they have several duties as well:

  • Promptly fixing leaks
  • Arranging a mold inspection
  • Hiring remediation experts to assess, contain and remove mold

If a landlord is unresponsive, tenants can file a lawsuit containing an order for repair. This civil suit can also include actual damages, a reduction in rent and a civil penalty, so it’s smart for owners to take mold concerns seriously.

Seek Expert Help

Detecting a mold infestation is just the first step. While the remediation process will vary based on your individual scenario, working with a mold removal company generally includes these three steps:

  • A visual inspection for signs of mold
  • Antifungal and antimicrobial treatments
  • Removal of mold-infested surfaces, if necessary

Discovering mold on your property is unwelcome, but not untreatable. By hiring a mold cleanup expert early on and taking steps to address moisture buildup, property owners can help ensure mold-free rental spaces for their tenants.

Quick Guide to Flood Cleaning

11/13/2018 (Permalink)

After storm clean up in a Wimberley, TX residence

Cleaning After A Flood

Does your home have standing water after a storm passed through the Wimberley, TX, area? You may need to hire a residential flood cleanup crew to make sure your project meets important cleaning requirements. If your cleanup does not meet the necessary requirements, you may end up with secondary damage, such as mold growth or building material deterioration. Here are a few things you need to know about cleaning up after a flood.


There are many surfaces in your home that have to be decontaminated after a flood. Your cleanup crew may use a special flood disinfectant on surfaces, including the following:

  • Floors
  • Ceilings
  • Walls

A commercial-grade cleaner is needed to ensure you remove any potential contaminants from your home. After the cleaning solution, your professional crew may use a chlorine bleach mixture to further disinfect your home.


Any furniture, curtains, bedding and rugs needs to be taken out of the wet area as soon as possible. An important part of a thorough flood clean procedure is drying out your household belongings. Once the items are dry, they can be cleaned according to the manufacturer specifications. Some porous possessions may need to be thrown away because they may soak up the dirty flood water.


If any of your electronics get wet, you need to make sure they are properly dried out and repaired before using them again. To make the cleanup easier, you may want to turn the electricity off for your entire home. An electrician can then come in to inspect the electronics and make any needed repairs. It is important to follow flood cleaning requirements with electronics or you may cause more damage to your computers, televisions and appliances.

Floods can cause a lot of damage to your Wimberley, TX, home. Following the proper cleaning requirements after standing water fills your house can ensure your space is returned to normal.

Is a Fire Mitigation Company the Best Choice for Full Restoration?

8/23/2018 (Permalink)

When you have a fire in your building, in San Marcos, TX, you may have multiple types of damage including water, soot, smoke, and fire.

When you have a fire in your building, in San Marcos, TX, you may have multiple types of damage including water, soot, smoke, and fire. You will need mitigation specialists to help remove the damage, but did you know that these specialists are one-stop shops that can provide solutions to all your needs? Check out some of the services you may need after fire damage:

• Inspection and damage assessment
• Claims management to assist your insurance adjuster
• Moving services for temporary relocation, if needed, during mitigation and restoration
• Physical protection of property from the elements through boarding of your building, tarping the roof, or fencing property
• Water damage mitigation
Odor removal
• Soot removal, smoke and fire mitigation
• Specialty cleaning of content and belongings
• Inventory services for content, which may include photos or barcoding
• Removal of items that can’t be restored
• Restoration of the damage to return it to pre-fire condition

Fire mitigation takes many steps and can take a lot of time for even the most efficient professionals.

Should You Hire Individual Contractors or a Single Mitigation Specialist?

Every day that you are not working is a day you are losing revenue. It’s critical to get the building back to pre-fire condition so you can get your employees back to work. Since you are a business, you know that each contractor you hire is another point of contact that requires meetings, inspections, time to communicate needs, contracts, accounting, and more. With multiple contractors, there is more potential to have gaps in the process as work changes hands. That time adds up and every delay equals costly losses. One way to accelerate the process is to use the mitigation company for all aspects of your fire damage recovery. One contact will save you many hassles and hurdles, getting you back to business sooner.

A professional mitigation company can create a seamless interaction with your insurance adjuster. Of course, it may be your insurance company that suggests the mitigation company to handle the fire damage. They are already familiar with the headaches and additional costs that come from multiple contractors and the ease that comes with a single company. For more information, visit