What our Customers say...

Water Damage Testimonials

My water loss happened on a weekend. As soon as I called SERVPRO they were out to my house immediately. Tammy's voice was so reassuring and I immediately relaxed after talking to her. They came and set up their equipment to dry out my home. They were mindful of my pets and my belongings. They showed up when they said they would and came back when the plumber found additional damage. Their equipment appears to be state of the art, their connectivity was not a problem even with the dubious service in our area. I would recommend them wholeheartedly.

This team was so helpful and professional at handling my water damage during a very stressful time. They did a wonderful job and made themselves available to me when I had follow up questions. They showed up everyday to make sure things were progressing and their competency really made me feel at ease.

Will was great to work with and I highly recommend this team of pros.

I was extremely pleased with everything!

When we had a leak in our hot water heater, the insurance company contacted SERVPRO, they were on the job very quickly.

Tammy and the crew were very friendly and professional. They stayed on the job until everything was dried out ensuring that we didn't have any mold issues down the line.

I worked with Ines Picazo when a water supply line broke in my kitchen. Ines was very helpful and understanding. She worked with my claims adjuster to do dome thing I had no knowledge of. I highly recommend her. She did an excellent job!

My a/c unit flooded and caused damage to my flooring. I called SERVPRO to see if they could come take a look. They didn't think they could get me in that day but made an effort and Tammy was able to squeeze me in between her previous appointments and came over almost right away. It seemed almost immediate that she had an amazing crew in taking care of the clean-up and drying. Mason was in touch each day and came by on time to check on the drying process and had everything cleaned up and gone around my schedule. They made the process as painless as they could given the circumstances and it was greatly appreciated. I'd highly recommend them to anyone!

Great people. Tammy and Marc were quick to respond, and did a very thorough job of mitigation in a very short time. I would highly recommend them.

My A/C unit flooded and caused damage to my flooring. I called SERVPRO to see if they could come take a look. They didn't think they could get me in that day but made an effort. Tammy was able to squeeze me in between her previous appointments and came over almost right away. It seemed almost immediate that she had an amazing crew in taking care of the clean-up and drying. Mason was in touch each day. He came by on time to check on the drying process and had everything cleaned up and worked around my schedule. They made the process as painless as they could given the circumstances and it was greatly appreciated.

 I'd highly recommend them to anyone!

HUGE Thank you to Tammy Dorsett & the great staff with SERVPRO San Marcos/New Braunfels. We had a water heater emergency with flooding into one of our bedrooms. Tammy and her team were out immediately to help. Constant communication with us was a plus. No hidden fees or costs. I would highly recommend Tammy and the staff at SERVPRO!!

Ines Picazo made the daunting job seem easy. She was professional, timely, and did an excellent job removing water damage from my house. Thanks to SERVPRO, our water damage did not cause additional damage and she was able to save as much as possible. Very happy with Ines and crew. Would definitely use again. Thanks!

I highly recommend SERVPRO if you have a water remediation problem. About an hour after contacting my insurance company about our water leak Tammy Dorsett (a SERVPRO Manager) was at our house. While the crew was en route Tammy took moisture readings with a moisture meter and used a FLIR to “see” where the moisture was. By the time the crew arrived she had a remediation plan in place. She explained everything that was going to happen in detail and how they would work with my insurance company. All this was very reassuring, Thank you Tammy.

When the remediation crew arrived, they proceeded to remove all the water damaged material. Mind you that this was early evening. They stayed until all the damage was removed and left dehumidifiers and many fans. SERVPRO came out daily to check moisture levels until everything was dry.

Very satisfied.

I called SERVPRO of San Marcos / New Braunfels because my washing machine leaked water into the ceiling below. Ines Picazo and Marc Haney came out the same day to begin the process of drying up the water. They were courteous and professional, explaining each step of the process and using the right equipment. The issue has been resolved and I would definitely recommend using SERVPRO of San Marcos / New Braunfels.

We had a major water leak that flooded our house. SERVPRO's marketing works because they were the first call we made. Kyle came out and told us exactly what we could expect. Brett and his crew came and did the work. These guys show up when they say they will and do what they say they'll do.

I had a water pipe bust in my house on a weekend and panicked about who to call to get all the water out before mold set in. I contacted SERVPRO of San Marcos/New Braunfels and Will Bryan was so helpful and professional! He got his team to take care of the mess right away! I’m very satisfied with the service they provided!

SERVPRO of San Marcos/New Braunfels responded to an emergency water damage job that happened from a surprise leak during a storm. Tammy Dorsett, the SERVPRO representative was there quickly and took excellent care of the whole problem. She already had the insurance claims numbers with her and all I had to do was open the door. SERVPRO and Ms. Dorsett took care of everything from that point forward. They cleaned up the water, took out the wet insulation and drywall, and then dried the whole doctor's office. The dehumidifiers took care of a large space in much less time than I expected. The total bill was below what we thought it would be for the huge mess as well . This company and the people who work there are very caring and take great care of everything during tough times. If we ever have another emergency, SERVPRO will definitely be who we call!

Will recommend SERVPRO, especially to my insurance person.

Very satisfied with the service provided. All staff was very professional A+++

I can not thank you enough for being so responsive and doing things exactly as stated each and every time. Timeliness and professionalism was job one from all!

Stay as professional as you have been with us going forward. Everyone was understanding with our frustrations. Thank you for doing a superior job!

Keep doing a great job!

You guys did awesome! Thanks for your help.

Tammy, Brett and SERVPRO have been terrific! Glad to say that the carpet and flooring underneath is all now gloriously dry! 

Your technicians were great, they took care of everything explaining as they went along. Thanks.

Staff was very courteous and prompt!

Excellent group of folks!

Fantastic service, great staff.

Great service, above and beyond.

The team was prompt, knowledgeable and very sweet.

We recommend you all the time. Came to our rescue when we called. Highly recommended. Thanks!

We appreciate the flexibility and professionalism of the SERVPRO of San Marcos/New Braunfels staff. Everyone involved with the cleanup of our water damage was wonderful!

First of all, we want to thank you for all your help during a very difficult time for us. Coming home after a week away on vacation and finding your house flooded from a pipe in your master bedroom is devastating. Your fast response and kindness meant so much to us. Thanks again for all your hard work.