Recent Posts

What Can a Certified Water Damage Expert Do for You?

4/25/2018 (Permalink)

Experiencing water damage in San Marcos, TX, can leave you wondering how to proceed. Who do you call when in need of water cleanup? Whether the result of a major disaster like a flood or smaller setback like a broken pipe, a certified water damage expert can offer multiple advantages to ensure the highest quality in your property’s restoration.

What Does It Mean To Be Certified?

Certification requires that water damage experts complete a Commercial Drying Specialist course with a Standards Developing Organization such as IICRC. Utilizing research and consultations with professionals in the field, these courses are designed to offer a set of practical standards in commercial drying and water cleanup. Professionals who offer their experience in creating these courses include the following:

• International, national and regional trade associations serving the professional restoration industry
• The scientific community
• Cleaning and restoration training schools
• Chemical formulators and equipment manufacturers
• Allied trades persons and others with specialized experience

A Commercial Drying Specialist should be trained in the best practices determined by these veteran sources.

Why Does Hiring a Certified Expert Matter?

It can be tempting to handle water damage restoration yourself, but a certified expert has tools and knowledge to which you probably don’t have access. For instance, a water damage expert can arrive with equipment specially designed to dry places in the house’s structure, such as water-soaked walls. Attempting to use your own equipment, such as a vacuum, runs the risk of damaging your appliance or even experiencing electrical shock.

A certified water damage expert can also understand the health standards involved in restoration. Depending on the cause of damage, the water may have come from an unsanitary source, in which case there are usually specific procedures to follow to make sure the restored property meets health codes.

When Can They Start?

Luckily, certified experts in water cleanup and restoration are often available 24/7. If you find yourself in a water damage emergency, contacting a professional is typically the first step to restoring your property to its former condition.

For more information, please visit us at

What You Need To Know About Black Water

4/20/2018 (Permalink)

If your home has experienced serious flooding, you’re probably facing extensive water damage. Flood water is considered black water, which means you will need to call in experienced remediation specialists in San Marcos, TX, who understand the best practices for restoration to handle the cleanup. This is because black water poses a serious threat.

What Is Black Water?

During a flood, sewers and toilets can overflow, pipes can burst and flood waters can pick up any number of contaminants as they flow through an area. This contamination with feces, urine and other dangerous pollutants are what make flood water “black.” Any stagnant water that has been around long enough to support the growth of harmful bacterial is also considered black.

Why Is It Dangerous?

Contaminated flood water carries dangerous bacteria that can cause humans and animals to become sick. This can occur from accidentally swallowing water or having it come into contact with small wounds or scratches. This includes the flood water saturating possessions after the bulk of the flooding has receded, which is why you should not attempt your own water damage cleanup. Diseases that can be caused by black water include the following:

• Hepatitis
• Gastroenteritis
• Giardia
• Campylobacteriosis
• Typhoid
• Cholera

What Should You Do About It?

Because flood water is considered black water, you shouldn’t attempt to clean your own home after a serious flood. Contact a professional remediation service in San Marcos, TX, to handle it for you. After its representatives have assessed the situation, they will begin the process of extracting the remaining water, disinfecting your home and drying it out with industrial equipment. It’s critical this process happens quickly to avoid irreversible damage and mold growth.

When you’re facing water damage after a flood, don’t endanger your family’s health by trying to clean it up yourself. Hire a trained professional who has the knowledge and specialized equipment to handle the damage safely and effectively.

For more information, please visit us at

Top 3 Places Mold Can Hide in Your Home

3/16/2018 (Permalink)

You may think that your San Marcos, TX, home is free of mold growth. However, mold can hide in many places, almost completely out of sight, and spread across drywall, flooring and even interior walls. Knowing where mold likes to hide can be the first step in targeting and wiping out this unwelcome invader before it takes a permanent hold on your home.

1. Under Sink Cabinets

Hiding exposed plumbing with wooden cabinets can be a clever and attractive décor choice. However, if those pipes develop a slow leak that goes undetected for weeks, you may not notice it until the mold spreads enough to cause an unpleasant odor. It is wise to check your kitchen and bathroom sink cabinets at least once a month to prevent leaks and the mold that often comes with them.

2. Under Rugs and Other Flooring

After a flood, high humidity may cause mold to grow under carpet padding and underneath laminate floors. This can occur even if you had the floors cleaned and dried. Calling in a professional flood cleanup and mold remediation company may help you deal with this issue more effectively, as its technicians can find the source of the mold, remove the damaged flooring and eradicate it there as well as on wood moldings.

3. Inside Drywall

After a flood, mold growth can occur out of sight, behind interior walls. Not only can this affect the drywall, it might also spread to any insulation housed there. Over time, the insulation may begin to rot as the mold consumes both it and the drywall. If any room in your home suffered water damage from flooding, you may want to have your interior walls checked for moldy drywall or have your insulation replaced.

Mold growth can hide in your San Marcos, TX, home almost anywhere it finds a food source. Knowing its favorite hiding places can help you stop mold before it starts and prevent the costly damage it can cause.

For more information, please visit us at

Preparing Your Business for Flood Damage

3/14/2018 (Permalink)

Flooding often occurs quickly and unexpectedly in San Marcos, TX. It can devastate everything in its path from single family residences to commercial buildings. Advanced planning can help prepare for this catastrophic event and minimize the effects on your business.

Building Preparation

Preparing the physical premises in advance of flooding can reduce damage and contribute to getting daily operations back to normal faster, once the flood waters recede. Identify whether your building is in a flood zone and take the presence of black water into consideration when creating your plan.

1. Check your insurance policies to confirm that you have coverage for floods, lost revenue and/or business interruption. Add-ons may be recommended.
2. Install flood shields around the doors, windows and ventilation shafts.
3. Have flood-related systems in place for use during the emergency. This can include installing portable pumps flood water removal and adding generators as well as battery-powered emergency lighting for use as alternate power sources.

Business preparation

Preparing the business adequately in the event of an emergency can be as important as taking steps to prepare the building in which it’s located. Data, contacts and employees can be kept safe and modified daily operations may continue even if the building is inaccessible.

1. Backup data to physical drives or the cloud for off-site accessibility.
2. Research and designate a location or multiple locations for business-critical operations. This can include employee homes, temporary office space or a local coffee shop.
3. Prepare and disseminate a company evacuation plan for orderly withdrawal from the premises. Designate a common muster location or process to ensure everyone gets out of the building safely.

Flooding can occur in San Marcos, TX, due to acts of nature or infrastructure failures, such as dams breaking or sewer backups. Water restoration specialists can help you put a plan in place that can help you prepare for flood damage as well as the ensuing cleanup.

What Does Sewage Cleanup Involve?

3/14/2018 (Permalink)

No matter what causes a sewage leak, it is important to address this problem as soon as you find out it has occurred. Start by limiting the extent of the leak and addressing the plumbing issue. While you may be able to clean up a flooded toilet or another small spill in your bathroom or kitchen yourself, you should call sewer cleanup professionals in San Marcos, TX, if the leak has spread to multiple rooms or was caused by a septic tank or sewer backup.

Professional cleanup specialists perform tasks that go beyond the abilities of most householders. They also work quickly to prevent sewage damage from becoming more severe. There are several stages in the sewer cleanup process:

1. Dry and clean interior, including carpet and upholstery. Place wet items outside but protect them from the sun. Bring items back inside to finish drying as soon as they have been cleaned and the area has been decontaminated. Sunlight and heat can adversely affect items with water damage.

2. Decontaminate areas that came in contact with contaminated water. Decontamination is a process involving water extraction, cleaning, and disinfection to prevent areas affected by a sewage leak from becoming a health risk.

3. Air out the interior or use air scrubbers and a dehumidifier. Be sure to keep air moving and make sure this area stays dry to prevent mold from forming due to water damage.

In addition to a specialized cleanup service, you may need to contact either a plumber or a septic specialist in San Marcos, TX, to provide sewer cleanup and ensure that the same sewer backup issue does not cause another leak. You should address sewage spills as soon as they occur, ideally within 24 hours. If a leak is more severe than just a flooded toilet, you may need to evacuate vulnerable members of your household, including young children and elderly people.

For more information, please visit us at

Why Do You Smell Mold?

2/21/2018 (Permalink)

Mold can hide out of sight for a long time, but the odors often give it away. It’s common to notice a mold smell when a colony spreads. If you detect a musty fungus smell, call a professional mold remediation expert in San Marcos, TX.

What Causes the Odor

The mold smell, which is very similar to a mildew smell, is the result of gasses released during specific phases of the mold’s life. Mold is a microscopic fungus that groups together in colonies. A population of mold feeds, reproduces, expels waste, and dies. Each of these biological processes results in a chemical byproduct you can smell.

Where Molds Love to Hide

Like all living things, molds need certain conditions to be met to survive and thrive. Although there are hundreds of species of molds, they have shared likes and dislikes:

• Water, moisture, or high humidity
• Isolated places to develop undetected
• Organic material to consume

The spaces between walls and under ceilings fit the bill perfectly. Wood beams and the cellulose in drywall contains lots of organic compounds for molds to chew on, and the still air traps enough moisture to keep the mold happy. It can grow for a long time hidden out of sight before you ever notice it.

What You Need to Know About Biohazard and Sewage Contamination Cleanup

2/21/2018 (Permalink)

Here at SERVPRO San Marcos/New Braunfels we are always ready to respond at a moments notice when you need us and come prepared with the proper training, supplies and cutting edge equipment to get the job done right the first time.

Biohazard Cleanup Services include:

  • Sewage backups
  • Crime scene residues
  • Suicide/death accidents
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup
  • Meth lab cleanup

If you have a need that is not listed above call us at (512)396-8225 and was can have a representative investigate your issue to determine if we can help.

Do's and Don'ts With the Presence of Biohazardous material:


  • Avoid the contaminated area if possible.
  • Assume all bodily fluids are contaminated.
  • If the situation is life threatening call emergency personnel.
  • If possible turn off appliances such as HVAC.
  • Wear protective equipment if working in the structure
  • Call professionals.


  • Don’t leave wet fabrics in place. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.
  • Don't try to clean up yourself.
  • Don't remove contents from the affected area to non contaminated areas.

If you discover the presence of a biohazardous contaminate in you home of place of work call the professionals at SERVPRO San Marcos/New Braunfels at (512)396-8225

SERVPRO San Marcos New Braunfels Available 24/7 Even on Holidays

2/21/2018 (Permalink)

As winter season approach remember to stay safe and be aware of fire hazards. Here at SERVPRO San Marcos New Braunfels we see first hand the disastrous effects of home structure fires and want you to be aware and prepare.

Be Aware of the Leading Cause of Home Fires.

According to a recent National Fire Protection Association (NFPA) report, there are around 400,000 house fires every year in the United States. Below are the top 7 causes of home structure fires. 

  1. Cooking Fires, responsible for 42%
  2. Christmas Tree Fires
  3. Smoking
  4. Candles
  5. Appliances
  6. Heaters
  7. Children Playing With Fire

Prepare, Because No One Expects it to Happen to Them.

First, make sure your home fire extinguisher is not expired, is easily accessible and ready to use. Also, check the type of extinguisher you have as not all are useful for every type of fire. 

Second, protect yourself and valuable items. Fire safes are a great way to protect irreplaceable items such as important documents, family heirlooms and memorabilia such as photos.  Have a plan to escape in case the fire is to large to control with your extinguisher. Many fire experts agree that in some cases you have as little as 2 minutes to escape a home fire before its too late.  

Last, have a post disaster plan. In the event the unthinkable were to take place know who to call. Here at SERVPRO San Marcos New Braunfels we have Institute of Inspection Cleaning and Restoration Certification (IICRC) certified professionals ready to respond to your needs at a moments notice and we are available 24 hours a day 7 days a week, even on holidays.

Don't let your holiday plans go up in smoke, take the time to prepare and be aware. Wishing you a safe holiday season from all of us here at SERVPRO San Marcos New Braunfels.

If you do experience a fire or water damage call us any time at (512) 396-8225 or visit our website for more information. 

Why Choose a Company With IICRC Certified Technicians to Restore Your Home After a Water Damage?

2/21/2018 (Permalink)

Damage Caused by Water is Usually Worse Than the Homeowner Thinks.

When water intrusion occurs it is very important to react fast. That is why here at SERVPRO San Marcos/New Braunfels we have a crew on stand by 24/7. Water in a home can spread very fast if not addressed immediately. This is especially true in multi story buildings and those with slabs. As gravity takes effect, the water will naturally want to move down which leads it from the attic/upstairs to the lower levels of the home or business. Unfortunately the water cannot easily just run through a slab and drain outside the structure, it will begin to pool and move outward increasing the affected area as time goes by. Whenever this spreading water comes in contact with a pours material such as wood, carpet or drywall, the material causes a capillary action we call wicking where the water will be absorbed into the material, even allowing it to move up wally, once again increasing the area damaged as time passes. As if having a wet home or office is not bad enough the results of not taking action as soon as possible can be even worse, especially if the water is from an unclean source. Dirty water is filled with many hazardous substances ranging from chemicals to animal feces, parasites, bacteria and fungi. Bacteria, viruses and fungi grow aggressively in contaminated liquids, and severe health risks, like salmonella and hepatitis, are common in flood waters and sewage. When you combine contaminated water with a home built of mostly organic material you now have an optimum environment to promote the growth of countless hazardous organisms.

Fortunately SERVPRO San Marcos/New Braunfels has several Institute of Inspection Cleaning and Restoration Certification (IICRC) certified technicians who are specially trained to address the full extent of a water damage in your home or business.

When You Choose to Use Certified Personnel.

When choosing certified personnel you can rest assured you are in good hands. Here at SERVPRO San Marcos/New Braunfels our technicians are trained to use state of the art detection and restoration equipment. If there is water in your home we are experts at finding it and getting it out fast. We also use industry leading disinfection chemicals to be sure your home or business no longer poses a hazard to you, your family or your coworkers. We even offer the use of green chemicals. 

If you experience a water damage in your home or business remember we are here to help just be sure to contact us before the damage gets out of hand. Call us today at (512) 396-8225 or check out our website, we are also on Facebook.

Is Your Vehicle Prepared for Winter

2/21/2018 (Permalink)

Winterizing Your Vehicle

It’s a good idea to check your battery, ignition system, thermostat, lights, flashers, exhaust, heater, brakes, defroster, tires, antifreeze, windshield washer fluid, and oil regularly to keep you from becoming stranded and ensure safety. It’s also a good idea to add these items to your vehicle if expecting a winter storm.

  • Blankets or Sleeping bag
  • Flashlight and Extra Batteries
  • First Aid Kit
  • Water
  • Extra Dry Cloths
  • Windshield Scraper
  • Tow Rope
  • Booster Cables

In our next blog we will discuss steps for winterizing your San Marcos / New Braunfels area home to prevent water damage and save energy this winter. In the event you do experience a water damage in your home call us today because the longer your home stays wet the more extensive the damage can become. Call SERVPRO San Marcos/New Braunfels (512)396-8225